Product Questions
How often should I change the refill on my Dishmatic?
This is a tricky one because it depends on the amount of washing up you do. As a general rule of thumb if you wash up every day using your Dishmatic we’ve been told that a lot of people change theirs around every 2 weeks but if you’re not sure it’s best to change the refill when the coloured abrasive looks worn out. We recommend that you give your refill head a good rinse after each use under hot water to keep it as clean as possible.
What is the difference between the different colour Dishmatic refills?
Our refills are different colours for different types of washing up:
Green: These are our general purpose refill suitable for all your day to day washing up needs
White/Blue: These are our non-scratch refills which are ideal for all delicate and non-stick surfaces. If in doubt test on a non-visible area first
Black: These are our heavy duty refills which are ideal for those tougher washing up tasks. These shouldn’t be used on delicate surfaces.
I’ve noticed that small fibres from my refill come off when I wash up , why is this?
Just like all scourers, small fibres might come away as you’re washing up, this is just normal wear and tear. We recommend replacing your refill if it’s really worn out and remove any pieces from your washing up bowl so they don’t go into the sink
How do I clean my Glide Brush?
We’ve designed the Glide brush so that it stays clean however when the occasional bit of food does get stuck in the bristles you can rinse it through under the tap or just pop it in the dishwasher on your normal setting
I think my product is faulty, what should I do?
Oh dear! We don’t like to hear that someone might have an issue with one of our products, but if that is the case then please send us an email with the issue and any photos to office@easy-do.com
Are your products recycled or recyclable?
Most of our packaging is made from recycled card and is 100% recyclable. We’re dedicated to high quality manufacturing in our factory in the UK and where possible we are trying to have as high a recycled content as possible in all our products. Our Dishmatic handles and refills are made using recycled plastic and are hard wearing multi use items, the handles are now also recyclable, just pop them in your household recycling bin J Don’t forget to check the back of the packaging to see which of our products can be popped in the dishwasher, washing machine, to be used time and time again!
How do I change the refill on my Dishmatic handle?
Simply unclip the worn-out refill, slide this off, and replace with a new one. Don’t forget all our different Dishmatic refills fit on all our handles so you can choose which refill you want to pop on depending on what you want to use this for 🙂
How do I correctly screw up the cap on my Dishmatic Style?
There is a correct way to screw up the cap on a Dishmatic Style to prevent any leakage, the two lines on the cap must line up with the two lines on the handle to ensure this is on correctly. Please see image below for a visual explanation on how this should be done.
General Questions
Are any of your products tested on animals?
No, no products sold by Libman Brands UK are tested on animals.
Where are your ranges stocked?
You can see where our ranges are stocked here. Each store does carry selected stock so if you’re going out of your way to find an item then we always recommend phoning ahead.
Why can I see a product on your website but I can’t find it instore?
We’re always trying to create new products to add to our different ranges however occasionally the retailers don’t have space for them (shocked face) which means they’re not available in stores. If there’s anything you can’t find in stores, have a look on our online store to get your hands on the product that way instead J
I’ve got a question that hasn’t been answered here, who can I speak to?
We’re always happy to answer any questions about products or washing up tips 😊 You can send us a message here or send an e-mail to office@libmanuk.com
Online Store
Where is my order?
You will receive an email once your order has been dispatched (this can take up to 3-4 working days); it should then be delivered by Royal Mail 2-3 business days after date of dispatch.
Can I track my order?
Unfortunately, we are unable to provide an order tracking number at this time, but if you have any queries about your order or its whereabouts, please email onlinestore@libmanuk.com and one of our friendly team will get back to you as soon as they can 😊.
How much is delivery?
Delivery is charged at £3 (2nd class delivery) for standard orders, however if the overall package weighs over 20kg, the same delivery will be charged at £5.20.
How do I use the Dishmatic handles?
If you have bought a fillable handle from our online store, if it is a Dishmatic Style; you simply unscrew the cap at the bottom, fill with your favourite washing up liquid, and screw this up again! For the Dishmatic Classic Handle, this is the same, but you unclip the cap instead of unscrewing it. Dishmatic refills are designed to last, but once they have worn out, just unclip this from the handle and swap for a new refill. All Dishmatic refills are interchangeable with our handles!
What do I do if the product I ordered is faulty?
As per our returns policy, we only replace or refund items if they are defective or damaged. If you need to exchange it for the same item, send us an email with photos to onlinestore@libmanuk.com and you may be asked to send your item back to: Libman Brands UK Ltd, 33-41 Stewarts Rd, Wellingborough, NN8 4RJ, United Kingdom, and the decision who pays shipping cost will be on our discretion. Full details can be read in our returns policy.
Can I make business orders through the online store?
If you are looking to buy our products in order to distribute them yourselves, we would suggest emailing office@libmanuk.com to be put into contact with the relevant member of our team.
My favourite Dishmatic product isn’t on the online store, where can I get this?
We have a list of stockists on our website to show where our products are available, however, if you email office@libmanuk.com, we would be more than happy to point you in the right direction of where to buy your favourite products.